Intoweb Training has created a web-based, Intranet driven Microsoft helpdesk that allows organizations to implement Microsoft virtual training for their employees without them having to attend a training seminar or even leave their designated workstations. The system also doubles as a helpdesk to support employees using Microsoft.

How it is used:
The system can be used in two ways, namely: starting with the first section and continuing through all the sections as a CBT system, or by using the built in search facility to find a specific section as a helpdesk system. The Virtual Expert is available 24/7 and can provide training in as little as 60 seconds.

How it works:
When using the system, six things happen to enable the user to learn a specific aspect about Microsoft:

1. The system indicates how many steps are required to perform the selected operation and which step you are currently on.
2. A familiar screen shot of Microsoft is displayed
3. The user hears an audio instruction
4. The user reads the same instruction
5. A flashing indicator shows which part of the screen the instruction applies to
6. The user interacts with the Microsoft application by either clicking or typing where indicated

The Microsoft Access package consists of:
Microsoft Access 2003

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